Despatch of a letter before action can sometimes be all that’s needed to extract payment from a recalcitrant debtor. It communicates a real intention to take positive steps for recovery.
Clients utilise this service when they have reached the end of their own credit control cycle or where our own pre legal collections attempts have been unsuccessful.
Bespoke letters before action can be particularly effective to address specific issues. One of our clients had been unable to extract payment from a customer and correspondence had become fraught with the customer making allegations of harassment.
Matters worsened with the customer being un-cooperative, ignoring requests by the creditor for a meeting to discuss issues/complaints. Three days after the despatch of a bespoke letter before action the creditor was in receipt of a cheque in excess of £17,000.
This is typical of the type of work we do on a daily basis. We consider instructions on a case by case basis ensuring that problems are tackled in an appropriate manner. Our skilled staff are able to apply their experience to ensure that our communications with debtors are both professional and effective.
In addition to the principal debt we can incorporate claims for late payment penalties either under the terms of the contract or the Late Payment of Commercial Debts (Interest) Act 1998.